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Year: 1970 Publisher: London: Pall Mall,
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Year: 1967 Publisher: Boston (Mass.): Little, Brown and Company,
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ISBN: 0394362144 Year: 1987 Publisher: New York (N.Y.) : Random House,
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ISBN: 9146147985 Year: 1984 Publisher: Stockholm : Wahlström og Widstrand,
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ISBN: 0822938812 Year: 1995 Publisher: Pittsburgh (Pa.) : University of Pittsburgh press,
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Year: 1956 Publisher: Paris : Presses universitaires de France,
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Year: 1967 Publisher: New York (N.Y.) : Random House,
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ISBN: 9784121021281 Year: 2011
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ISBN: 1317458141 0765610116 1315700204 131745815X 9781317458159 9781315700205 9780765610102 0765610108 9780765610119 Year: 2015 Publisher: London ; New York : Routledge,
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Everyone has trouble with bureaucracy. Citizens and politicians have trouble controlling the runaway bureaucratic machine. Managers have trouble managing it. Employees dislike working in it. Clients can't get the goods from it. Teachers have difficulty getting a grip on it." "Optimists argue that soon all of this will be fixed. The new Fifth Edition of Ralph P. Hummel's classic text maintains just the opposite - that despite all the current rhetoric from proponents of total quality management, corporate reengineering, and the new public management, it's still business as usual for bureaucracies. The persistent reality of organizational structure remains resilient in the face of feel-good trends and values.
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